FAQs

Who do you use to ship?

We use a variety of carriers including Canada Post, UPS, Fedex, Canpar and ICS. If you have a history of trouble with a certain carrier please let me know and I will avoid using them for your order. Flat rate shipments will be shipped at my choice. If expedited or other options are selected I will send the order at an equivalent or faster speed than Canada Post quotes. PO Boxes are only shipped to via Canada Post. International orders are sent Canada Post unless a carrier is requested. 

Do you do custom orders?

Absolutely we do! You can have custom toys made or custom fleece (cozies, liners, fleece forests etc.) Just send us a message along with dimensions and we will get back to you ASAP with a quote.

How do I wash fleece items?
We suggest using a scent/fragrance free detergent. Items can go in the dryer, however, some shrinkage may occur. Liners are made larger to account for shrinkage over time.

  • to eliminate any odours, put 1/2-1 cup of vinegar in with the wash
  • don't use fabric softener
  • hang to dry, but if you insist on putting them in the dryer: don't use dryer sheets, and use a low temperature setting

How do I place an order? 
You can use the "Add to Cart" button to go through an electronic checkout. With this option, you will be given options for shipping upon checkout 

How much does shipping cost?
This varies on the size of the box, weight of the order, and where you are located. There is a shipping calculator at the beginning of the checkout process, and it will give you an accurate quote for your order. 
US & International customers - Please note that unless you pick a shipping method that includes tracking, we can not be held responsible in the event that it gets lost. Tracking is included in Tracked Packet and Expedited parcels.

Please note: When shipping internationally customs charges may occur. This is out of my control, and customs charges are the sole responsibility of the buyer.

Do you ship internationally?
Yes! We ship world wide, and have shipped to places like Dubai, India, South Africa, Finland, UK and more to date! The shipping calculator will give you an accurate quote for your parcels. Please note that unless you pick a shipping method that includes tracking, we can not be held responsible in the event that it gets lost.

Can you order in specific items if I need it?
I will do everything I can to get you what you need! Just let me know what you're looking for.